Incident

A legal action or complaint registered with the undertaking or competent authorities through a formal process, or an instance of non-compliance identified by the undertaking through established procedures. Established procedures to identify instances of non-compliance can include management system audits, formal monitoring programs, or grievance mechanisms.

Related keywords
G
Grievance mechanism
C
Confirmed incident of corruption or bribery
W
Work-related incident
R
Remedy/remediation

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